Privacy Policy

Hotel Del Lago places great importance on the personal privacy of our customers. Please read this statement to understand the scope and purpose of collecting, processing, and using the personal information provided by customers when using the various services offered on our website:

1. We strictly adhere to the requirements of relevant data protection laws with regard to the collection, processing, and utilization of personal information provided by customers. We will make every effort to protect the personal information provided by customers using reasonable technology and procedures.
(1) To confirm customer transactions or other services provided on this website and to facilitate customer use and access to information on this website, we will ask customers to provide personal information, including but not limited to website account, password, name, gender, ID number, nationality, birthdate, contact telephone, contact address, and email address.
(2) Personal information provided by customers through this website will only be used for processing transaction-related matters and other requests made by customers. Unless customers choose to receive hotel special offers when registering on this website, we will not send special offers to customers.
(3) Without customer consent, the personal information collected by us will not be used for purposes other than those mentioned above, and it will not be provided to third-party groups or individuals. If we need to provide customer personal information collected by us to third-party groups or individuals for the purpose of providing additional services or offers to customers, we will explain this to customers in advance, and customers have the right to decide whether to participate, accept, or use such services or offers.
(4) If this website contains links to other webpages for providing additional information to customers, the privacy policies of those webpages are not managed by us. This Privacy Policy Statement does not apply to webpages outside of this website, and we are not responsible for the collection, processing, or utilization of personal information on webpages outside of this website.
(5) Customers agree to the collection and use of relevant data by us within the scope mentioned above. However, customers have the right to assert their rights under the Personal Data Protection Act, including the right to inquire, request access, request copies, request supplements or corrections, request cessation of collection, processing, or use, and request deletion. If you have any such requests, please contact us by email at service@dellago.com.tw or by phone at 049-285-6688.

2. This website uses Cookie technology:
(1) Cookies are a technology that allows communication between the website server and the customer's browser. The information collected by Cookies is not used to link to the customer's identity. It is only used to collect browsing information from customers through their browsers, such as customer IP addresses and website usage times. This information is used to identify and distinguish user preferences, providing a more convenient browsing experience.
(2) To facilitate customer use of this website, we use Cookie technology to store data entered by customers in various data fields on this website. This helps customers avoid the need to repeatedly enter the same data when visiting the website and provides customers with a personalized browsing experience that suits their preferences.
(3) If customers do not wish to enable this function, they can cancel or restrict it through their browser settings. For example, if customers use Chrome to browse this website, they can enable or disable Cookies under "Privacy and Security" in the browser settings, specifically under "Cookies and site data." If customers use Microsoft Edge to browse this website, they can allow or block webpages from reading or storing Cookie data in the browser settings. For other browsers, please refer to the respective browser's support website.
(4) If customers refuse or block all Cookie functions, they may not be able to log in to this website smoothly or use certain personalized services on this website, participate in some website activities, or receive messages sent by this website.

3. This Privacy Policy Statement for this website may be subject to corresponding modifications due to amendments to relevant laws or changes in the market or technological environment. The revised and adjusted terms will be posted on this website at any time.

4. If you have any questions regarding our collection, processing, and use of personal data, please feel free to contact us by email at service@dellago.com.tw or by phone at 049-285-6688. We have dedicated personnel to handle and respond to inquiries. Email: service@dellago.com.tw Customer Service Hotline: 049-285-6688